Privacy Policy

1. Introduction

Superhelp ("we," "our," or "us") operates a platform that connects customers with home and cleaning service providers in Kolhapur, Maharashtra, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, book services, or contact us. We are committed to protecting your privacy and handling your personal information in accordance with Indian data protection laws, including the Information Technology Act, 2000, and its associated rules.

2. Information We Collect

When you use Superhelp as a customer, we may collect:

• Contact Information: Name, phone number, and email address when you inquire, book, or register
• Service Details: Service address (within our Kolhapur service area), type of service (e.g. deep cleaning, regular cleaning), preferred date/time, and any special instructions you provide
• Booking and Transaction Data: History of bookings, payments, cancellations, and communications related to your services
• Communications: Records of your messages, calls, or emails with us or our team regarding bookings and support
• Device and Usage Information: IP address, browser type, device type, and how you use our website (e.g. pages visited, links clicked) for security and improving our services
• Feedback and Reviews: Any ratings, reviews, or feedback you choose to give us about our services or service providers

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings, including sharing necessary details (e.g. name, address, contact) with the assigned service provider so they can perform the service
• Communicate with you about your bookings, confirmations, reminders, rescheduling, and support
• Process payments and maintain records required for billing, tax, and dispute resolution
• Improve our website, services, and customer experience
• Comply with legal obligations under Indian law (e.g. IT Act, tax, consumer protection)
• Detect and prevent fraud, abuse, or misuse of our platform
• Send you service-related updates or, if you have agreed, marketing communications (you can opt out at any time)

4. Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (e.g. SSL/TLS) where appropriate
• Secure storage and access controls for the data we hold
• Limiting access to your information to staff and service providers who need it to fulfill your bookings or support you
• Regular reviews and updates of our security practices
• Proper handling of OTP or other authentication used for your account or bookings

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in these situations:

• Service Providers: We share details necessary for your booking (e.g. name, phone, address, service type) with the service provider assigned to your job so they can perform the work and contact you if needed.
• With Your Consent: When you explicitly agree to sharing for a specific purpose
• Legal Compliance: When required by Indian law, court orders, or government authorities
• Service Partners: With trusted partners who help us run our business (e.g. payment processors, SMS/communication providers) under strict confidentiality and data protection commitments
• Security and Safety: To protect our rights, your safety, or to prevent fraud or misuse

6. Your Rights Under Indian Law

As a customer, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data, subject to legal and legitimate business needs (e.g. retention for disputes, tax, or compliance)
• Object: Object to certain uses of your information (e.g. marketing)
• Grievance: Lodge a complaint with our Grievance Officer or with the relevant data protection authority in India
• Data Portability: Request your data in a structured, machine-readable format where applicable

To exercise these rights, contact us using the details in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as needed to provide our services, handle disputes, and comply with law. For example:

• Booking and customer records are kept while you use our services and for a reasonable period afterwards to address complaints, refunds, or legal claims
• Financial and tax-related records may be retained as required by Indian tax law (typically 6–7 years)
• Logs used for security or fraud prevention may be retained as per applicable law (e.g. IT Act requirements)

8. Cookies and Tracking

We may use cookies and similar technologies that are necessary for our website to function (e.g. to remember your preferences or keep you logged in). We do not use third-party advertising or tracking cookies on our site. You can adjust your browser settings to limit or block cookies if you prefer.

9. Third-Party Services

Our website or booking process may use third-party services (e.g. for payments, SMS, or analytics). Those services have their own privacy policies. We choose partners who meet reasonable data protection standards and comply with applicable Indian law.

10. International Data Transfers

Your data is stored and processed in India. If we ever need to transfer it outside India, we will do so in line with Indian law and with appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Your continued use of our website or services after changes means you accept the updated policy. We encourage you to review this page periodically.

12. Grievance Officer

Under the Indian IT Act, we have appointed a Grievance Officer. If you have any concern or complaint about this Privacy Policy or our use of your data, you may contact:

13. Contact Us

For any questions about this Privacy Policy or your personal information, please contact our customer support: