Privacy Policy

1. Introduction

Superhelp ("we," "our," or "us") operates a platform that connects customers with home and cleaning service providers in Kolhapur, Maharashtra, India.

This Privacy Policy applies to both customers and partners/service providers and explains how we collect, use, disclose, and safeguard your information when you use our website, book services, provide services, or contact us.

We are committed to protecting your privacy and handling your personal information in accordance with Indian data protection laws, including:

• Information Technology Act, 2000 and associated rules
• Digital Personal Data Protection Act, 2023 (DPDP Act)

We follow the principles of:

• Data minimization (collecting only what is necessary)
• Lawful purpose
• Transparency in data processing

2. Legal Basis and Consent

We collect and process your personal data only where we have a lawful basis.

For most services (such as bookings, payments, and customer support), processing is necessary to perform our contract with you.

We may also process data:

• To comply with legal obligations
• For legitimate business interests such as fraud prevention and platform security

When and How We Obtain Consent

At the Point of Collection

When you provide your contact details, address, or other information to:

• Book a service
• Create an account
• Register as a partner

we treat that as consent to use the information for the stated purpose.

Explicit Consent for Optional Uses

For activities not necessary to provide our services, such as:

• Marketing communications
• Promotional emails
• Sharing data with third parties for marketing

we obtain your explicit opt-in consent.

You may withdraw consent at any time.

Recording Consent

Where required by law or best practice, we maintain records of:

• Consent provided
• Date and time of consent
• Purpose of processing

You may request details regarding the consent records we maintain.

Your Rights

Under the DPDP Act and applicable regulations, you may:

• Withdraw consent
• Request correction of data
• Request deletion of data

subject to legal and business requirements.

3. Information We Collect

Contact Information

• Name
• Phone number
• Email address
• Profile information

Service Information

Customers

• Service address
• Service type
• Preferred date and time
• Service instructions

Partners

• Service categories
• Areas served
• Availability details

Booking and Transaction Information

• Booking history
• Assignment history
• Payments and payouts
• Cancellations
• Service-related communications

Communications

Records of:

• Emails
• Calls
• Messages
• Customer support interactions

Device and Usage Information

• IP address
• Browser information
• Device information
• Website activity and usage analytics

Reviews and Feedback

• Ratings
• Reviews
• Feedback submitted by users

4. How We Use Your Information

We use your information to:

• Process and manage bookings
• Assign service providers
• Facilitate service fulfillment
• Communicate booking updates and reminders
• Provide customer and partner support
• Process payments and maintain billing records
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud or misuse
• Send service-related notifications
• Send marketing communications where consent has been provided

5. Data Security

We implement reasonable technical and organizational measures to protect personal information.

These measures include:

• SSL/TLS encrypted data transmission
• Secure data storage
• Access control mechanisms
• Restricted access to authorized personnel
• Regular security reviews
• Secure handling of OTP and authentication data

6. Data Sharing and Disclosure

We do not sell personal information.

We may share information only in the following situations:

Service Fulfillment

To facilitate service delivery, we may share necessary information between:

• Customers
• Assigned service providers

With Your Consent

Where you explicitly authorize a specific sharing activity.

Legal Compliance

Where required by:

• Applicable laws
• Court orders
• Government authorities

Service Providers

With trusted third-party providers such as:

• Payment processors
• SMS providers
• Communication service providers

These providers are bound by confidentiality and data protection obligations.

Security and Safety

To:

• Prevent fraud
• Protect user safety
• Protect our rights and services

7. Sensitive Personal Data and Payment Information

Certain information, including financial information, may be considered sensitive under Indian law.

What We Collect

We do not store:

• Full card numbers
• CVV numbers

Payment information is processed through secure payment partners.

We may retain:

• Transaction identifiers
• Payment status
• Payment amounts
• Refund information

Purpose of Processing

Payment information is used solely for:

• Completing transactions
• Processing refunds
• Financial compliance
• Tax compliance

We do not use payment information for marketing.

Protection Measures

• Encrypted transmission using SSL/TLS
• Restricted internal access
• Security obligations imposed on payment partners

Retention

Payment and financial records are retained as required by applicable Indian laws.

If we process any additional categories of sensitive personal data, we will do so only:

• With explicit consent
• Where legally permitted

and with appropriate safeguards.

8. Your Rights (Including Under the DPDP Act)

You have the following rights:

Access

Request a copy of your personal information.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information, subject to legal obligations.

Objection

Object to certain uses of your information, including marketing.

Grievance Redressal

Submit complaints to:

• Our Grievance Officer
• Relevant regulatory authorities

Data Portability

Request personal data in a structured and machine-readable format where applicable.

Exercising Your Rights

To exercise any of these rights, contact us using the details provided below.

We will respond within timelines required by applicable law.

9. Data Retention

We retain personal information only for as long as necessary.

Customer and Booking Records

Retained while services are active and for a reasonable period afterward for:

• Dispute resolution
• Refunds
• Legal claims

Financial Records

Retained in accordance with Indian tax laws, typically:

• 6–7 years

Security Logs

Retained as required for:

• Fraud prevention
• Security monitoring
• Legal compliance

10. Cookies, Analytics, and Third-Party Tracking

Essential Cookies

We use necessary cookies to:

• Maintain sessions
• Remember preferences
• Support booking functionality

Analytics

We may use analytics services such as:

• Google Analytics
• Similar analytics platforms

to understand:

• Website traffic
• User behavior
• Service improvements

Where required by law, consent will be obtained before enabling analytics tracking.

Advertising

We currently do not:

• Sell personal information
• Use behavioral advertising
• Use third-party advertising cookies

If this changes, we will update this policy and obtain consent where required.

Managing Cookies

You may disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

11. Third-Party Services

We may use third-party providers for:

• Payments
• SMS services
• Analytics
• Operational support

These providers may process data on our behalf and maintain their own privacy policies.

We work with providers that maintain reasonable security and compliance standards.

12. International Data Transfers

Your information is primarily stored and processed in India.

If information is processed outside India, we will:

• Ensure transfers comply with applicable laws
• Implement appropriate safeguards
• Require service providers to maintain adequate security standards

This section will be updated whenever international processing arrangements change.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page along with the revised effective date.

Your continued use of our services after updates indicates acceptance of the revised policy.

14. Grievance Officer

In accordance with applicable Indian laws, we have appointed a Grievance Officer.

If you have concerns regarding:

• This Privacy Policy
• Data processing activities
• Privacy-related complaints

please contact us using the details below.

15. Contact Us

For questions regarding this Privacy Policy or your personal information, reach us using the details below.

SUPERHELP PRO SERVICES LLP

WhatsApp:
+91-9270292020

Phone:
+91-9270292020

Email:
contact@superhelp.pro

Address: First Floor, Indu Dreams, 106, Rajarampuri 3rd Ln, Poorvarang, Mahalaxminagar, Rajarampuri, Kolhapur, Maharashtra 416008

GSTIN: 27AFTFS9447K1ZV

Support hours: Monday to Sunday, 8:00 AM – 8:00 PM IST