1. Acceptance of Terms
By accessing and using the Superhelp website and services in Kolhapur, Maharashtra, you accept and agree to be bound by these Terms of Service. These terms govern your use of Superhelp as a customer to discover, book, and receive home and cleaning services (including deep cleaning, regular cleaning, and related services) within our service area. If you do not agree to these terms, please do not use our website or services.
2. Data Collection & Privacy
When you use Superhelp, we collect and use information necessary to provide our services. This section gives a brief overview; full details are in our Privacy Policy, which you should read if you want to understand how we handle your personal data.
- What we collect: Contact information (name, phone, email), service address and booking details, payment and transaction data, communications with us, device and usage information (e.g. IP, browser) for security and improving our services, and any feedback or reviews you submit.
- How we use and store it: We use this data to process bookings, communicate with you, complete payments, improve our platform, comply with law, and prevent fraud. Data is stored securely with access limited to those who need it to serve you.
- Sharing: We share information only as needed with the service provider assigned to your booking, payment and communication partners (under strict confidentiality), and when required by law. We do not sell your personal information.
- Cookies and analytics: We may use cookies and similar technologies necessary for the website to function (e.g. to remember your preferences or keep you logged in). We do not use third-party advertising or tracking cookies. You can adjust your browser settings to limit or block cookies. Details are in our Privacy Policy.
If we collect personal data, we do so in line with applicable law (including India’s data protection framework). For a complete description of our practices, your rights, and how long we keep data, please see our Privacy Policy.
3. Your Privacy Rights and Data Protection
We respect your rights over your personal data. In line with applicable law (including India’s data protection requirements):
- How long we keep data: We retain your information for as long as needed to provide our services, handle disputes, and comply with legal obligations (e.g. booking and support records for a reasonable period; financial and tax records as required by Indian law, typically 6–7 years). Details are in our Privacy Policy.
- Your rights: You have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, and request deletion of your data (subject to legal and legitimate business needs). You may also object to certain uses (e.g. marketing) and lodge a grievance with us or the relevant authority. To exercise these rights, contact us using the details in the "Contact Us" section below.
- Third-party analytics and cookies: We do not use third-party advertising or tracking cookies on our site. Where we use third-party services (e.g. payments, SMS, analytics), they have their own privacy policies. We choose partners who meet reasonable data protection standards. Full details are in our Privacy Policy.
Our Privacy Policy contains the complete explanation of these topics and how we comply with applicable data protection laws.
4. Your Responsibilities as a Customer
When you use Superhelp to book services, you agree to:
- Provide accurate contact details, service address (within our Kolhapur service area), and any information needed to perform the service
- Be available or ensure someone is present at the scheduled time, or inform us in advance if you need to reschedule
- Pay for services as agreed (including any cancellation or rescheduling fees per our policy)
- Treat our service providers with respect and provide a safe, appropriate environment for the work
- Not use the platform for any illegal purpose or to harm others
- Use your phone number and any account or OTP only for your own bookings; do not share them for fraudulent use
- Notify us promptly of any issues with a booking, including safety concerns or unsatisfactory service
5. Bookings, Cancellation and Rescheduling
When you book a service through Superhelp:
- You enter into an agreement for that service; specific cancellation and rescheduling rules will be communicated at the time of booking or via our team.
- We will connect you with a trained service provider and share only the information necessary to complete your booking (e.g. address, contact, service type).
- Payment terms (including advance payment, part payment, or post-service payment) will be as agreed for that booking.
- If you cancel or reschedule, any applicable charges or refunds will be handled as per the policy for that booking.
6. Service Area and Availability
Superhelp currently operates in Kolhapur and the areas we serve as published on our website. Service categories (e.g. deep cleaning, regular cleaning) and availability may vary by area. We do not guarantee availability in all localities at all times. By using our services, you confirm that your service address falls within our then-current service area.
7. Prohibited Activities
You agree not to:
- Use the platform or our contact channels for any illegal, fraudulent, or harmful purpose
- Book services with false information or with the intent to avoid payment or harass our team or service providers
- Attempt to contact or hire our service providers directly to bypass Superhelp for ongoing or repeat bookings
- Misuse our website, systems, or communications (e.g. spam, malware, or attempts to gain unauthorised access)
- Harass, abuse, or discriminate against our staff or service providers
8. Termination and Restriction of Access
We may suspend or restrict your ability to book services or use our platform if we reasonably believe you have breached these terms, acted in bad faith, or if required for safety, fraud prevention, or legal compliance. We will try to notify you where appropriate. You may stop using our services at any time.
9. Limitation of Liability
Our platform and services are provided "as is" to the extent permitted by law. Superhelp facilitates connections between you and service providers; we are not liable for the acts, quality of work, or conduct of independent service providers. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services (including bookings, cancellations, or property damage), except where such exclusion is not permitted under Indian law.
10. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of India and the state of Maharashtra. Any disputes arising from or relating to these terms or your use of Superhelp shall be subject to the exclusive jurisdiction of the courts in Kolhapur, Maharashtra.
11. Changes to Terms and Notifications
We may update these Terms from time to time. The following explains how we will notify you and when changes take effect.
- How you will be notified: We will post the revised Terms on this page and update the "Last updated" date at the top. For material changes that affect your rights or obligations, we may also notify you by email (to the address associated with your account, if we have it) or by a prominent notice on our website or app when you next use our services. We encourage you to review this page and your contact preferences periodically.
- When changes take effect: Unless we state otherwise (e.g. for urgent legal or safety reasons), changes will take effect at least fifteen (15) days after we post the updated Terms and update the "Last updated" date. If we need a change to take effect sooner, we will say so clearly on this page or in the notice we send you.
- Your acceptance: Your continued use of our website or services after the effective date of the changes constitutes your acceptance of the updated Terms. If you do not agree to the new terms, you must stop using our services. We encourage you to review this page regularly so you are aware of any updates.
12. Contact Us
For any questions about these Terms of Service or your bookings, please contact us: