Terms of Service

1. Acceptance of Terms

By accessing and using the Superhelp website and services in Kolhapur, Maharashtra, you accept and agree to be bound by these Terms of Service. These terms govern your use of Superhelp as a customer to discover, book, and receive home and cleaning services (including deep cleaning, regular cleaning, and related services) within our service area. If you do not agree to these terms, please do not use our website or services.

2. Your Responsibilities as a Customer

When you use Superhelp to book services, you agree to:

• Provide accurate contact details, service address (within our Kolhapur service area), and any information needed to perform the service
• Be available or ensure someone is present at the scheduled time, or inform us in advance if you need to reschedule
• Pay for services as agreed (including any cancellation or rescheduling fees per our policy)
• Treat our service providers with respect and provide a safe, appropriate environment for the work
• Not use the platform for any illegal purpose or to harm others
• Use your phone number and any account or OTP only for your own bookings; do not share them for fraudulent use
• Notify us promptly of any issues with a booking, including safety concerns or unsatisfactory service

3. Bookings, Cancellation and Rescheduling

When you book a service through Superhelp:

• You enter into an agreement for that service; specific cancellation and rescheduling rules will be communicated at the time of booking or via our team.
• We will connect you with a trained service provider and share only the information necessary to complete your booking (e.g. address, contact, service type).
• Payment terms (including advance payment, part payment, or post-service payment) will be as agreed for that booking.
• If you cancel or reschedule, any applicable charges or refunds will be handled as per the policy for that booking.

4. Service Area and Availability

Superhelp currently operates in Kolhapur and the areas we serve as published on our website. Service categories (e.g. deep cleaning, regular cleaning) and availability may vary by area. We do not guarantee availability in all localities at all times. By using our services, you confirm that your service address falls within our then-current service area.

5. Prohibited Activities

You agree not to:

• Use the platform or our contact channels for any illegal, fraudulent, or harmful purpose
• Book services with false information or with the intent to avoid payment or harass our team or service providers
• Attempt to contact or hire our service providers directly to bypass Superhelp for ongoing or repeat bookings
• Misuse our website, systems, or communications (e.g. spam, malware, or attempts to gain unauthorised access)
• Harass, abuse, or discriminate against our staff or service providers

6. Termination and Restriction of Access

We may suspend or restrict your ability to book services or use our platform if we reasonably believe you have breached these terms, acted in bad faith, or if required for safety, fraud prevention, or legal compliance. We will try to notify you where appropriate. You may stop using our services at any time.

7. Limitation of Liability

Our platform and services are provided "as is" to the extent permitted by law. Superhelp facilitates connections between you and service providers; we are not liable for the acts, quality of work, or conduct of independent service providers. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services (including bookings, cancellations, or property damage), except where such exclusion is not permitted under Indian law.

8. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India and the state of Maharashtra. Any disputes arising from or relating to these terms or your use of Superhelp shall be subject to the exclusive jurisdiction of the courts in Kolhapur, Maharashtra.

9. Changes to Terms

We may update these terms from time to time. We will post the revised terms on this page and update the "Last updated" date. Your continued use of our website or services after changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.

10. Contact Us

For any questions about these Terms of Service or your bookings, please contact us: